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Amazon Denied Party Service
DPS Investigation Design System, Dashboard and Apps
Role: UX Design, UI Design, Program Management
Responsibility: Investigator research, IA flows, Manage Project, UX, UI, User testing.
Process: Research, Sketch, Iterate Solutions, User Testing, Implement findings in Web App
Customers: Amazon DPS Ops teams who perform investigations
Solution/Result: Redesigned the Denied party Screening investigation application.
Amazon DPS investigates fraudulent companies operating on Amazon.They use 33 different tools to track investigations that are unwieldily and were slowing them down. I redesigned many of these experiences into a single dashboard experience.
Process
Step 1: Learned investigate pain points with current tools
Step 2: Outlined personas
Step 3: I mapped out an ideal experience
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Old Case Page
The previous case page dashboard for Amazon DPS
consisted of a top section of no interactive elements to display information on the case. This was followed by a ltwo columns representing the Amazon Party info and the Denied Party info for the investigator to reference. The primary interactions on this page for investigators was on the right side Denied Party data.
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New Case Page with new features
To facilitate the redesign and provide Amazon DPS a UX strategy moving forward, I created a UX/UI StyleGuide.
Results
• Changed Dashboard Layout
• Changed iconography Visuals
• Changed UX of Filter Search
• Changed general visuals of page
• Brought page into compliance with Amazon approved color pallet
• Brought project into compliance with Amazon approved fonts and layout standards.
• New layout and UX requires less code to create pages
• New layout designs allows DPS to remain in compliance for internal Amazon Design
• Reduce investigator case investigation time from 40 minutes to 15 minutes
Reaction
Complete Support from AMAZN DPS leadership. New UX changes and additional apps are decreasing case closure times and helping Ops Manager works flow efficiency.
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